FAQ

FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions. If you would like to speak with us about anything else, you can reach us at finesandswa@gmail.com. 

 

ONLINE ORDERS:

I accidentally put the wrong address, can I change it?

Don’t panic. Fill out the contact form as soon as possible, tell us your order number and the updated address you would like the item sent to.

I accidentally ordered the wrong size, can I swap for a different one?

If we have the selected size in stock we can definitely do this for you. Fill out the contact form or check out our returns policy for more information.

How do I track my order?

If you put your email or phone number at the checkout you will receive the tracking information. Use the number to track your order through Auspost.

My product is faulty, can I get a refund on my order?

If your item presents as faulty you are eligible for a refund. Please fill out the contact form within 14 days of being delivered. Check out our shipping and returns page for more information.

 

SHIPPING:

Who is my order shipped with?

We use Australia Post shipping and aim for dispatch within 2 days of receiving your order.  

What are your shipping costs?

Standard shipping is $5 and usually takes 3-7 business days to arrive depending on your location. We also offer Express shipping at $8 and should be at your door within 1-3 business days.

 

PAYMENT METHODS:

What payment methods do you offer?

We offer multiple options for your convenience. We support Shop Pay, PayPal, Google Pay, MasterCard, Visa Amex and AfterPay.

What currency is your Online Shop in?

The Fine Sands online store is in AUD (Australian Dollar)

 

CLOTHING:

Are your products unisex?

Yes, our tees, jumpers and caps are unisex. On the odd occasion we will make gender specific products like crop tops.

Do you have a shop?

Fine Sands no longer operates out of our pop up store in Fremantle. We can be found online, at coastal WA markets and in local independent stockists around Australia.

Do you re stock items?

Moving forward we will be producing our collections in smaller batches. That means no more re stocks and limited sizes available in each product.